Amazon Reimbursement Services

Yes, we routinely identify and recover reimbursements that automated tools or previous providers have overlooked. Most reimbursement platforms focus only on surface-level discrepancies or predefined triggers, often missing complex cases, such as incorrectly categorized returns, restocking fee errors, or warehouse-level inventory misattribution. Our specialists conduct a thorough manual audit of your FBA reports to identify historical discrepancies that may have gone unclaimed. If the reimbursement window is still open, we prepare and submit those claims with complete documentation to maximize revenue recovery.

Yes, claim rejection management is a core part of our Amazon reimbursement service. When Amazon initially denies a claim, we analyze the rejection reason, gather additional supporting documentation, and craft tailored resubmission appeals that address Amazon's specific concerns. Our team understands Amazon's internal review processes and knows exactly how to escalate cases through the proper channels when standard appeals don't work.

Our Amazon FBA inventory reimbursement expertise encompasses the most common scenarios, including lost shipments during inbound processing, warehouse damage to your products, missing inventory within FBA fulfillment centers, incorrect disposal of your stock, and reconciliation errors between what you sent and what Amazon received. We've successfully recovered millions in Amazon FBA inventory reimbursement claims across these categories.

The processing time for Amazon FBA reimbursement claims varies depending on the claim type and Amazon’s internal resolution queue. Standard claim types (like missing inventory or incorrect fee charges) are typically resolved within 7–14 business days. However, more complex cases, such as damaged returns or multi-ASIN investigations, may take up to 3–4 weeks, especially if they involve multiple rounds of evidence submission or escalation. We actively track all claim statuses and follow up with Amazon as needed to ensure timely resolution.

We prioritize claims based on two key factors: financial impact and eligibility window. High-value claims that are nearing the end of Amazon’s reimbursement eligibility period (often 9–18 months, depending on the claim type) are filed first to avoid expiration. We also flag issues that have a high likelihood of recurrence, such as repeated fulfillment center losses or recurring overcharges, to prevent future revenue loss. Our claim filing strategy ensures that your most urgent and financially significant discrepancies are addressed first, without missing time-sensitive recovery opportunities.

Yes, we provide tailored support for sellers transitioning from Fulfilled by Merchant (FBM) to Fulfilled by Amazon (FBA). This period often creates gaps in reporting and claim eligibility, especially when inventory is first moved into FBA warehouses. We audit the initial inbound shipments, check for receiving discrepancies, and identify errors that may have occurred during the transition, such as fulfillment mischarges, lost inventory during transfer, or improper returns classification. Many newly converted FBA sellers also have eligible claims they're unaware of, such as stranded inventory reimbursements or removal order errors. We file claims against these overlooked errors (if the claim window is open) to boost revenue.

To get started, you’ll need to grant us access to your Amazon reports — typically through Seller Central or Vendor Central. This includes inventory adjustment reports, transaction reports, returns, fee previews, and shipment reconciliation logs. If full account access isn’t preferred, we can work with exported flat files or shared access to pre-approved datasets. We may also request past reimbursement case records (if any) to avoid duplicate filings. Our onboarding team will guide you through this step-by-step, ensuring minimal effort on your end.